Cancellations & Returns

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We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience. We assure you that all products sold on TIC are brand new and 100% genuine. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described', our Free & Easy Returns promise has got you covered. You can send your products back to our Head Office within 7 days from the date of receipt at your end, or exchange with a prior intimation to the company through an e-mail sent to info@tranzindiacorporate.com within 24 hours from the date of receipt of products. However, please be strictly mindful of the fact that a request for return / exchange of product will be not accepted if the product:

  • Is used/worn or altered.
  • Exhibits physical damage to the box or to the product.
  • Is returned without original packaging and accessories.
  • Serial Number /Price Tag is tampered or removed.

Also, you can send a product back for exchange if only, you received a product:

  • 1.Delivered as defective or damaged
  • 2.Which is significantly different from the description given on the website.

If you have received an item in a 'Damaged' or 'Defective' condition or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement. Returns are covered by the 7 Day Replacement Guarantee for seller WS Retail or the 7 Day Replacement Guarantee for all other sellers on TranzIndia. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange. Returns are covered by the 7 Day Replacement Guarantee for seller WS Retail or the 7 Day Replacement Guarantee for all other sellers on TranzIndia.
Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

If you have already purchased an eBook but don't have a compatible device to download and read it on, you can revoke the purchase under the 7 Day Cancellation & Refund Policy for eBooks.
Cancellation and subsequent refund will also go through if we are unable to resolve a genuine technical fault within 2 business days from the the time you had reported the error.

DigiFlip products sold on TIC by seller WS Retail are covered under warranty. In case the product has any manufacturing defect, you can contact us within the specified warranty period for resolution. The warranty period may differ for each DigiFlip product.

Returns are easy, simply follow these steps

  • - Contact us and provide Order ID details.
  • - Customer Support will confirm the return request and will inform you about the pickup process.
  • - Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

Note:
  • We do not charge extra for returns and all replacements/pickups are done free of cost.
  • Number of days within which return can be initiated varies from seller to seller. You must contact us within the defined period to initiate the return.
  • We support Replacement across categories/sellers in case of damaged item.
  • For details on Seller specific return policy, please check respective Seller page
  • Innerwear, lingerie, socks and clothing freebies cannot be returned for obvious reasons
  • In case of Refund, the entire amount paid by you including shipping and gift charges are transferred to your account
  • Customer Support will inform you about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
  • Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same. All this is subject to the Seller's return policy. Returns are covered by the 30 Day Replacement Guarantee for seller WS Retail or the 10 Day Replacement Guarantee for all other sellers on TranzIndia.

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

  • We arrange for pickup from most of our customer locations. Its simple. Please follow the instructions you received by email
  • In case we can't pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt
  • Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit
  • Mention the Return ID on the package so that we can acknowledge your return
  • Please mention Seller's address as specified in the email notification sent to you
  • Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference
    Refund/replacement will be initiated as soon as Seller receives the product from you.

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received. If you don't get the return within the promised date, contact us immediately.

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

We allow exchange on items such as Apparel and Footwear, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice. We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.

Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

In case the seller declines a replacement request and you are unconvinced with the reason provided, you can write to us to at resolution@TranzIndia.com
You can file a dispute 30 days from the date of delivery. TIC mediates buyer-seller disputes on a case-by-case basis.TIC Buyer Protection covers buyers who are unable to successfully resolve their dispute with the seller, or are not satisfied with the resolution provided by the seller.

TIC Buyer Protection seeks to help Buyers who have an issue with a product as the Seller is unable to provide resolution and the Buyer is unconvinced.Write to us at help@TranzIndia.in in case you want to raise a dispute. TIC looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from TIC for settling the dispute.

There are certain scenarios where it is difficult for us to support returns

  • Return request is made outside the specified time frame
  • Product is damaged because of use or Product is not in the same condition as you received it
  • Specific categories like innerwear, lingerie, socks and clothing freebies
  • Defective products which are covered under the manufacturer's warranty
  • Innerwear, lingerie, socks and clothing freebies
  • Any consumable item which has been used or installed
  • Products with tampered or missing serial numbers
  • Items that are returned without original packaging, freebies or accessories

Please go to the product page, where you can see the respective policy against each Seller offering that product.

If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 30 days of delivery from seller, or within 10 days of delivery from other Sellers.Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.

  • All our products are covered by TIC's refund policy.
  • If the customer is not completely satisfied, he/she can return the Product /Pack within 30 days ( in case he/she has received)from the date of payment and can ask for refund.
  • The Refund is applicable only if a written/online request for the same is received by the company.
  • Please note that all the cancellation/refund requests which are received on last day till 5 pm will only be entertained.
  • The company would deduct the service tax applicable from the total amount and refund the balance to the respective bank account by NEFT
  • Product Pack should be returned unopened and in sealed condition.

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same. Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.